Not recommended despite the high ratings. I got ripped off and paid for services that were not rendered! I paid for a vehicle inspection, expecting a detailed report on the status my car. There wasn't so much as a checklist of what was inspected. I have no idea what they even looked at. There was no written condition of any of the components. The only inspection report I received was from the receptionist who said "the car is in good condition." There was nothing else to report. What does that even mean? How much tread is on my tires? How much is left on my brakes? How did you determine it's good? Is there really no recommended maintenance on a 20 year old car!? There was not a single note on any element of the vehicle. So it was $100 for repair professionals to tell me It'S aLL GOoOd. Also, I paid $100 for diagnosis and remediation of a knock in my vehicle's engine bay. Their solution was to tighten the hub cap, which was not loose. They reported the issue was fixed, however, when I tested the car for myself the knock was still there and it was worse. Overall, I was charged for 2 service hours ($198) that resulted in nothing.
I'm sorry to hear about your negative experience with us, Bryce. I am the receptionist that spoke with you and apologize if I didn't communicate in a clear enough manner that you are more than welcome to bring your vehicle back in to us this week for a more detailed inspection! I made sure to explain that I was not charging you for the inspection since you felt you didn't get the answers you were searching for and applied a discount to our standard labor rate since you were unsatisfied, so you were charged for one hour of labor at a 20% discount for having tightened the hub cap that you said you had just taken off and put back on before stopping in as well as fixing your belt. Feel free to stop in tomorrow like we had planned if you are still interested in having us do a proper inspection on all the components of your vehicle, we would love nothing more than to change your negative experience with us into a positive one.
- CarZip Service