5

5

This has been the smoothest mechanic experience I have ever had. Thunder was extremely knowledgeable and went out of his way to relieve any extra stress we had. I will definitely be sending anyone I know there!

Ash, We thank you for the great review. We always strive to give our customers the best experience and relieve any unwanted by being communitive and transparent. We thank you for choosing us and we appreciate your business.

- CarZip Service
5

Very helpful and honest, they warranty their work. Easy to work with.

5

I had my engine replaced. Thunder was great from start to finish. There was an issue with my warranty and Car Zip handled everything great. I would recommend CarZip for services. My truck runs great. Thanks

Daphane, Thank you so much for the great review. We do work hard to see everything through to the end. We appreciate you guys'! And thank you for choosing CarZip Service.

- CarZip Service
1

Took my car there one Monday morning for a catalytic converter issue, same day later they call me to say that cost for repairs was about $900, then I asked if for that price I was getting GM original parts, "the guy answering the phone"said yes and I agreed to go ahead with the repairs. Two days later, (Wednesday), they called stating that GM did not have the part, needed a couple days more...finally by Friday, they got it ready. Before I was about to pay, to make sure we were in the same page, I asked again if they installed an GM original part, "the guy answering the phone" told me yes. Fast forward 3 weeks since repairs, the catalytic converter failed again, texted them back and "the guy answering the phone" told the following: "The part we put may have a chance to give a code base on that part(?), the part they used was actually aftermarket, since GM did not have the part available at the time, on top of that he told me the part GM original was $1600,(??), something that "the guy answering the phone" failed mention during the estimate call, so, they decided in their own accord to go for aftermarket part without telling me. Now the funny thing about this whole ridiculous situation, is that I have 2 choices here, warranty out the Garbage they put on my car, that if, they actually changed the part, I mean, if they actually did their job...or (apparently GM now has the $1600 part in stock), warranty out this GM original part and pay the difference, which means I still gotta waste more money in their trashy service. So to round up this review, I must say they are the typical Autoshop Liars and Cheaters, which is common on 90% of all the shops and Dealerships in my area. in a way, pretty much an inexcusable behavior just the likes of "United Health Care scam" we all now know. PD: "the guy answering the phone" means "the guy with a terrible and ridiculous name".

5

I recently brought in an old car that was suspected (by another shop) of having a blown head gasket or cracked head, and chose CarZip because of its good reviews for major engine work. CarZip didn't find any evidence of major engine trouble and diagnosed the issue (overheating) as due to a loose timing belt which had recently been replaced. They provided me with a video showing the issue and suggested taking the car back to the shop that had put on the timing belt. The original shop verified that the timing belt they'd installed turned out to be defective, and they replaced it under warranty. I can't say enough about Thunder and the whole team at CarZip. They were responsive, professional and honest!

Rich, thank you for the great review. We are glad you were able to get your vehicle back to the original facility that did the work so they could warranty their repairs. We always strive to be thorough and honest in order to present the most accurate and efficient diagnosis. Thank you for choosing CarZip.

- CarZip Service
5

Everyone was friendly and they did a good job.

Debbie, thank you for the great review. And thank you for patient with us during the time of your vehicles engine replacement. We strive to work hard for every customer. Thank you for choosing CarZip for your vehicle repairs.

- CarZip Service
1

I’ll start by we’ve been going here for about 2-3 years and have not had any issues until this last time. I had a coolant issue with my Volkswagen. They got it fixed but then a week later the indicator went off again. I took it back and they looked at it for free. This is where is goes downhill fast. They had to change the oil in my car the first time because there was coolant in it which is fine. After about 2 weeks we noticed my car was leaking oil in the garage. So we took it back for a 3rd time. They charged us 100 to look at it even though they had just changed the oil. We also found out they did not put my skid plate back on the second time it had gone into the shop. Thunder offered my husband to put on a golf skid plate which is way smaller than mine and clearly they make a regular occurrence of this if they have some lying in the corner. I called clearly upset since we got charged on something they had just done and they failed to put a part on. They did not put dye in the oil to find exactly where the leak was coming from and quoted us for every gasket that showed any oil which was for thousands of dollars. I was told this was common in Volkswagens, so I asked how come it wasn’t looked for when they had my engine apart 3 weeks prior. I got told I was being unruly on the phone by Thunder and I told them I wouldn’t be back. He stated we don’t need customers like you anyways. I have yet to receive my skid plate which THEY lost. We took my car to another shop and they put dye in the oil and found the ONE spot it was leaking and was 700 to fix it not thousands. At this point I doubt I will get my part back as Thunder said he would order it when it was convenient for him and it is closing in on 3 weeks. Do not go here.

5

Great service.

5

Great professional an courteous service

Timiko, thank you so much for the great review. We always strive for excellence to provide the best service! Thank you for choosing CarZip Service!

- CarZip Service
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